The OCguide.
Guiding Every Owners Corporation With Probity

Melissa and the team at The OCguide have been amazing in every regard, we came across them by accident being a lot owner on an OC that was in a terrible mess. Melissa took all of those issues on board and very promptly and professionally fixed all of the issues. We have since used The OCguide for other properties we have and their assistance has been invaluable. I cannot recommend them enough, they are extremely professional, diligent, knowledgeable and down to earth. Most businesses these days don't provide great service any more, The OCguide went above and beyond, and they are one of those businesses that we actually look forward to working with into the future, we cannot thank them enough for their efforts. Highly recommend!

I was having a lot of issues with the owner’s corporation for our investment property. Basically, the block of townhouses had no building insurance because the management agents that were employed did not take one out, they were not responding to my calls or emails etc. I happened to come across The OCguide while I was googling how to get help on my predicament. So, I made an online enquiry – that is when the heavens opened and gave me Melissa. Talk about outstanding customer service, quality communication and accuracy on her knowledge with the current legislation. With a few calls and emails, she was able to get my problem solved. Melissa was able to terminate the services of the rouge management company and was able to recommend a reputable management agent for the block of townhouses. I would recommend Melissa from The OCguide for any issues you may have. Thank you, Melissa, for everything you did for us you were amazing.

I found Melissa of The OCguide very efficient and thorough in reviewing our current Owners Corporation management and developing and reviewing tenders received for a new contract. Comprehensive reports for both reviews allowed our Committee to easily understand the details and compare all proposals and Melissa was always very responsive and to the point, a very important attribute for this type of contract. I was very impressed. The fees charged by The OCguide were extremely reasonable and our annual OC management fees on our 400 lot OC were reduced extensively giving huge cost savings.

The OCguide provides an outstanding service for owners corporation lot owners and committee members. Melissa has a wealth of experience and knowledge and was an enormous help for us when selecting a new OC manager and negotiating a contract. OC management issues can be complex and stressful and Melissa was able to make the process much easier. She acts on behalf of the owner's corporation without any conflicts of interest and provides unbiased advice.

Melissa has been incredibly helpful with identifying our needs, advertising for tenders, submitting proposals to us from the OC Management companies she thought most appropriate, and then reviewing and amending the contract with the OC Manager we selected from Melissa's shortlist. Her knowledge of OC rules and regulations is astounding - there wasn't a single question she couldn't answer! We put our complete trust in her and she guided us through the changeover every step of the way. I cannot recommend Melissa and the OCguide highly enough. Thank you, Mel!!!

Extremely impressed. I am chairperson of our Owner’s Corporation and wanted to part ways with our underperforming manager. Melissa compiled a meticulous health check of our existing contract and manager’s performance and she expertly helped negotiate out of our existing contract on our behalf without needing to go to VCAT. Independent and unbiased advice, she also assisted with negotiating the terms of our new contract. For what was an incredibly stressful process that had the potential to leave our Owner’s Corporation in financial ruin, Melissa and The OCguide made changing managers as easy and low-cost as possible. I would highly recommend the services of The OCguide to any others in our situation who are dissatisfied with their current managers or are simply seeking independent support to actively problem solve any Owner’s Corporation issue.

As a lot owner, we approached the team at The OCguide to help us with our VCAT claim against our OC Committee and Manager for not doing what they should or complying with the regulations of the Owners Corporations Act. Not only did they help us prepare our statement for VCAT at NO cost but they offered to mediate an agreement with the OC in the hopes of avoiding VCAT altogether. The mediation was successful so both we and the OC have avoided the inconvenience and legal costs to reach an agreement. If you are having any troubles with your OC or OC Manager, we highly recommend contacting the team at The OCguide. They have loads of experience and can guide you to the result you need.

The OCguide and particularly Melissa provided outstanding guidance and advice when it came to our recent review of our building management company. She provided unbiased and informative information that allowed us to understand the process and key requirements to put in place when making the considerations. I highly recommend reaching out to The OCguide for any advice regarding apartment management and body corps in particular. Always responsive and definitely a 5 star experience from all levels.

Melissa and her team we so helpful in assisting our OC with the correct information needed to complete many outstanding tasks in our building! They really were lifesavers!